INTERNATIONAL BUYERS

 

Although our checkout system is set for U.K. currency,we welcome international buyers and regularly ship abroad.For international sales please

1. Email or telephone us for a shipping quote BEFORE you buy
2. Please note that most postage charges to Western European countries cost little or no more than within the U.K.
3. We will send you a shipping quote by email.
4. If you still wish to order,we will invoice you via PayPal.Once we have received payment,your order will be shipped to you.

 

DELIVERY

1. We mail Monday through Friday
2. Most orders are mailed with Royal Mail or Parcel Force.
3. International orders are mailed via international airmail shippers.

 

You can still shop online for your order to be mailed to you or alternatively by the following methods

Pay through PayPal and arrange a pick up time

Telephone your order on (01407)742543 and arrange a cash on collection pick up.

 

IMPORTANT-NEW POSTAGE CHARGES-PLEASE READ CAREFULLY

• Due to the rise in postage fees and packaging costs,we are no longer able to offer free P+P.We charge £1.50 per order for packaging fees.Any overcharge is reimbursed to your PayPal account.If paying by cheque,please email or telephone us first for a correct postage fee.
• Fees for postage and packaging and handling charges are set at 20% of the total order.This is due to an increase in postage fees,plus packing supplies and stationery.Boxes,bubble wrap and packaging used to transport your order safely cost us money.Any overcharge is reimbursed to your PayPal account.If paying by cheque,please email or telephone us first for a correct postage fee
• Please note,we always post our goods recorded delivery(UKonly.This will require a signature upon receipt.
• Notification of shipping will be sent to the email address* that is attached to your order.Please note that if you have entered an incorrect email address,we can take no responsibility for you not receiving confirmation of shipping.
• * Please note that our emails contain graphics that may cause rerouting to your SPAM box.Please check your SPAM box for our emails should you not receive any confirmation of purchase with 72 hours.
• At checkout,to complete your order,you will be asked to agree to our terms and conditons.We cannot process your order if you do not agree to our terms and conditions regarding postage fees etc.

STOCK QUANTITIES

• The stock quantities on this site are manually updated.
• If for some reason the item you have ordered is out of stock,you will be notified by email.

Returns/Refunds

For Faulty Goods

• For faulty goods,we require the item to be returned in it's orginal packaging for inspection.Please note that A Simpler Time reserve the right to refuse refunds for goods that we find have been deliberately damaged
• We reserve the right to demand returns  to be sent back to A Simpler Time in the original packaging for inspection or we will ask you for photographic evidence to be emailed to us.
• Postage for outgoing goods will not be refunded.
• For returns that have been damaged,we will send a replacement of that item.If we do not have a replacement,a refund will be given.This refund will include the postage fees for the returned item only.
• * We are to be notified by email within 7 days of receipt of the faulty item.

For Unwanted Goods

• For items purchased that are not as you expected but without fault,we will refund the cost of the item only.The item/s are to be returned to us in new and unopened condition.We do not arrange collection.We suggest that the items are returned to us using Royal Mail Recorded Service for peace of mind.Once we have received the item/s,we will reimburse your PayPal  account with the cost of the goods ONLY**.No outgoing or returning postage fees will be reimbursed.
• **A Simpler Time reserve the right to refuse refund for any returned goods (due to an unwanted nature) if the items are returned in a used or unsaleable condition.We may ask for photographic evidene to support any refund/replacement claim.

• We will confirm receipt of your email.
• Should you not receive a confirmation email within 24 hours,please assume that we have not received your email and contact us by telephone on

(01407)742543

 

Should you have any questions regarding delivery,please feel free to contact us.

 

DISCLAIMER

• Please note that the majority of our products are made for a primitive look.This meaning the desired effect is worn and "unfinished"
• We will NOT issue refunds for items that have "natural or deliberate" faults to give this desired effect
• Our products are designed for decorative use only.Many of our products contain small parts that may come loose if they are "over-handled".Keep out of the reach of children and pets.
• The majority of the products are produced for the U.S. market and therefore do not pass the strict EU standards set for products produced for the U.K. market.This being so,we at Patchwork Island do not take any responsibility for any damage caused by misuse.On purchasing any of our products,you,the customer must take responsibility for keeping the item/s out of the reach of children or where they may cause harm.
• ELECTRICAL ITEMS-We  advise all our customers to purchase one of our British made adaptors when purchasing one of electrical products.These work with the U.K. 240v electric system in changing the voltage down to the 110v requirements of our electrical products.We at A Simpler Time take no responsibility for any damage caused by voltage overload.